TrackDowntime
Sign In Get Started

Privacy Policy

Last Updated: November 2024

TrackDowntime ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website uptime monitoring service (the "Service").

1. Information We Collect

Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, password, and any other information you choose to provide.
  • Site Information: When you add sites to monitor, we collect the URLs, check intervals, and notification preferences you configure.
  • Payment Information: When you subscribe to a paid plan, payment information is processed securely through Stripe. We do not store your full credit card details on our servers.
  • Support Information: Any information you provide when contacting us for support or customer service.

Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Service, including pages visited, features used, and time spent on the platform.
  • Monitoring Data: We collect data about your monitored sites, including uptime status, response times, incident history, and performance metrics.
  • Technical Data: We automatically collect your IP address, browser type, device information, and operating system.
  • Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

2. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service: Monitor your sites, send alerts, and generate reports.
  • To manage your account: Process registrations, authenticate users, and manage subscriptions.
  • To process payments: Handle subscription billing and payment processing through Stripe.
  • To communicate with you: Send service notifications, alerts, support responses, and marketing communications (with your consent).
  • To improve our Service: Analyze usage patterns, fix bugs, and develop new features.
  • To ensure security: Detect and prevent fraud, abuse, and unauthorized access.
  • To comply with legal obligations: Meet legal requirements and respond to legal requests.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted third-party service providers who assist us in operating our Service (e.g., Stripe for payments, email service providers, hosting providers).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information we hold.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request transfer of your data to another service.
  • Opt-out: Opt out of marketing communications and certain data processing activities.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze Service usage and performance
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.