Shopify uptime monitor that phones you when your store goes down

No. Shopify's public status page at shopifystatus.com covers platform incidents, not individual stores. It doesn't replace checks against your own domain and pages.

A custom domain points its DNS to Shopify, and Shopify issues its SSL certificate. External checks answer a separate question. Does this particular address respond correctly right now?

After a theme or app change, or when a store is password protected or paused, an HTTP monitor detects failure only when the request fails or the response breaks its configured rule. It won't recognize a visually broken page returning 200. The broader ecommerce uptime monitoring guide explains why separate page checks belong alongside platform status.

Compare your storefront URL with another monitored page and the backup myshopify.com address. If only the custom domain fails, investigate DNS or SSL. This isn't a diagnosis, especially if the backup redirects to the failing domain.

To monitor Shopify store availability automatically, define a healthy response. Expected Status Code accepts 200 or a list of acceptable codes. With Follow redirects enabled, the final page is judged. With it disabled, the original response must match.

For a homepage that normally answers directly, expect 200 and disable redirect following. A redirect to /password then fails. A password page served directly with 200 can pass because there is no content matching. Review intentional redirects before tightening the rule.

Use these five monitors as a starting set. They fit Starter's five endpoints, but Professional provides the 60 second checks and phone alerts this setup calls for. Each URL is a separate HTTP check, not a step in an automated shopping session.

The backup helps distinguish a possible domain problem from a broader store availability problem only when it offers a separate useful response. It isn't proof of the cause. Likewise, a healthy /cart response doesn't prove that shoppers can add products, pay or finish an order.

Configure Shopify uptime monitoring before Black Friday and Cyber Monday, while you can still check the URLs and alert recipients calmly. Use the product and collection pages the sale depends on. For paid ad campaigns, add the actual destination URL if it differs from those pages, using another endpoint on Professional.

Decide who will investigate a storefront failure and who can review the campaign while that happens. The monitor alerts people. It doesn't manage ads, roll back store changes or repair the domain. Keep the response instructions somewhere your team can reach after the call.

The alert schedule starts at 0 minutes, then repeats at 5, 10, 15, 20, 30, 40, 50 and 60 minutes, followed by 2, 4, 8, 24, 48 and 96 hours while the endpoint remains down, until recovery. Every listed phone gets the call and SMS. The guide to downtime alerts by phone call explains the approach. A 60 second interval is the checking cadence, not a guaranteed delivery deadline, since timeouts are rechecked before an incident opens.

TrackDowntime checks HTTP responses. It has no keyword or page content matching, browser execution, scripted checkout or add-to-cart checks. A theme or app change that breaks the shopping experience while returning the expected code can pass. A paused or password protected store is detectable only if its HTTP behavior fails your configured rule.

Browser monitoring tools that script add-to-cart are the better choice when you need the checkout itself walked. Use them to test behavior rather than assuming that a healthy cart response proves an order can be completed.

Checks come from one network, with no multi-location checks. There are no Core Web Vitals measurements, hosted status pages or scheduled report emails. There is also no Shopify app or theme snippet, so there's nothing to install in the store. On Professional and Enterprise, optional custom User-Agent and request headers let you configure requests, but they don't turn those requests into browser sessions.

Professional is $99 a month or $588 a year, equivalent to $49 a month. It includes 25 endpoints, 60 second checks, 90 days of history, phone and SMS alerts, 10 email recipients and custom request headers. Start here for a store that needs a ringing phone.

For agencies managing 10 or more stores, choose Enterprise. At $299 a month or $1,788 a year, equivalent to $149 a month, it includes unlimited endpoints and recipients, unlimited history, 60 second checks, calls, SMS, brand name uptime reports and priority support. See website monitoring for agencies for portfolio planning.

Starter is $49 a month or $288 a year, equivalent to $24 a month, for five endpoints, five minute checks and 30 days of history. It includes email alerts for you plus three recipients, Slack and a signed webhook, but no phone or SMS alerts. Slack and signed webhooks are included on the higher plans too.

All plans provide an uptime report covering 24 hours, 7 days, 30 days, 90 days or all retained history, subject to plan retention. Review uptime percentage, downtime minutes and the incident log, then export CSV when needed. Compare the full pricing before choosing your endpoint allowance.